Refunds
- Bring your U Card or another picture ID.
- Bring your original cash register receipt.
- Textbooks purchased after the return deadline are non-refundable.
- New textbooks must be in perfect condition for a refund. No writing, highlighting, or other marks.
- Items labeled as "Not Returnable if Opened" must be returned in original, unopened wrapping or container.
- Refund will be issued to the same payment method used used for purchase.
- Excessive returns will not be allowed without proof of class cancellation.
If, for any reason, you are not pleased with your selection, you may return the merchandise for an exchange or full refund within 30 days of purchase. To receive a refund, or exchange, please bring your original receipt. Defective clothing and clothing in new condition with tags still on are eligible for a refund. If you wish to ship your return, please see instructions in the Online Clothing and Gift Orders section.
May be exchanged or returned for refund to any of the University of Minnesota Bookstores or shipped to our warehouse at the following address:
- University of Minnesota Bookstores DC
- Attn: Returns
- 701 24th Ave. S.E.
- Suite 50
- Minneapolis, MN 55414
Your return package should include all original packaging, paperwork, and receipts. For exchanges, please write "exchange for" on the receipt with either the SKU, size, or item description. We recommend shipping all merchandise returns via UPS. We will credit the same credit card account we charged on your order. Standard shipping charges will be applied to orders that are reshipped.
This policy covers all computers, tablets, iPods, phones, Apple Watch, software, cameras, ink, gaming, and earbuds sold through the U of MN Bookstores M Tech Store.
- Opened products listed above are not returnable.
- Customized or configured products are not returnable.
- Unopened regular stocked products may be returned within 30 days from the date of purchase with the original receipt.
- Open products not listed above will be charged a 10% restocking fee and must have original packaging in sellable condition.
If we offer a lower price within seven days of your purchase (regular priced merchandise only), you may bring in the original receipt within 14 days of the price change to receive a refund for the difference.
If your product is defective or inoperable upon first use, please visit our contact us page and select the Computers & Technology category option and describe your issue in the Message section.
Eligible Students may charge technology purchases for personal academic use to their student account. The U of MN Bookstores reserves the right to limit the quantity of merchandise charged to a student account, and determine eligibility on an individual basis. Students may purchase a maximum of one Computer, one iPad, and three iPods per year from date of purchase. Review our purchasing terms here.
General Return Guidelines:
To receive a full refund, course materials must meet the term-based return deadline and be in their original condition. For any questions regarding course material returns, please use the Contact Us page and select “Textbooks and Course Materials” to send your inquiry to our Course Materials team.
If you would like to exchange or return a course material item in store, please bring it in along with a copy of your receipt.
Items purchased online can also be returned by mail. Please repackage the item(s), including a copy of your receipt, and address your shipment to the address below:
- U of MN Bookstore
- Attn: Textbook Returns
- 300 Washington Ave SE
- Minneapolis, MN 55455
Non-Refundable Purchases
- Digital Course Packets
- Accessed eTextbooks
- Opened loose-leaf materials
- Opened kits
- Course materials for classes lasting two weeks or less
- Any course materials purchased after the refund deadline has passed
Fall and Spring Semester Returns
- Course Materials, including rental textbooks, may be returned for a full
refund during the first week of the semester. - eTextbooksare returnable two weeks from the purchase date, up to the end
of the first week of classes. eTextbooks are not returnable once accessed. - Inclusive Access (IA) materials do not follow a traditional return process. If
your course is using IA materials, you must “opt out” of receiving the digital
access before the opt out deadline to receive a refund. Please read more
about this process on our Inclusive Access page.
B-Term, May Term, and Summer Session Returns:
- B-Term, including rental textbooks, may be returned for a full
refund during the first week of the semester. - Course materials, including rentals, for May Term and Summer Session
courses that meet less than 8 weeks may be returned within the first three
days of the start of the course. Course Packets may be returned on the first
day of class only.. - Inclusive Access (IA) materials do not follow a traditional return process. If
your course is using IA materials, you must “opt out” of receiving the digital
access before the opt out deadline to receive a refund. Please read more
about this process on our Inclusive Access page.
Books may be returned to the U of MN Bookstores location where the books were purchased within 30 days. You must have your original receipt and books must be in re-saleable condition. If the book comes with a CD or access code, the seal must be unbroken to return. This does not include course materials.
Returns only accepted on defective product within 30 days of purchase and with the original receipt.
Graduation Apparel: Bachelor, Master, Doctorate Apparel
Only unused merchandise with attached tags can be return. Refundable through April 26th with original packaging intact.
Academic Stoles: No return , merchandise can be exchanged only.
Diploma Frames
- Unopened, non-special order product may be returned within 30 days from the date of purchase with the original receipt
General Polices
All returns and exchanges of graduation products require a receipt.
Defective merchandise may be exchanged at any time
- Study Aids
- Embroidered Clothing
- Clearance Items
- Medical Reference Books
- Custom Computers & Tablets
- Opened Consumable Art Supplies
- Some Special Order Items
