Returns

Textbooks & Course Packet Returns

  • Bring your U Card or another picture ID.
  • Bring your original cash register receipt.
  • Textbooks purchased after the return deadline are non-refundable.
  • New textbooks must be in perfect condition for a refund. No writing, highlighting, or other marks.
  • Credit will be issued to the same account used for purchase.
  • eTextbooks can only be returned if less than 15% has been accessed and only within 14 days of purchase.
  • Digital course packets cannot be returned. You may exchange your digital course packet if you bought the wrong section.
  • Excessive returns will not be allowed without proof of class cancellation.

Required Digital Course Materials

If your instructor has selected digital materials for your course, the content is automatically delivered to your learning platform and billed to your student account. If you wish to opt out of these course materials please send an email from your University of Minnesota email account with your name, course and section number to Digital Opt Out

Fall and Spring Semester Return Dates

Returnable the first two weeks of each semester. Due to copyright concerns, course packets are returnable only during the first week of the term.

B-Term and 8 Week Summer Session Return Dates

Returnable one week from start of class. Course packets are returnable the first three days.

May Term and Summer Courses that meet less than 8 weeks, but more than 2 weeks return dates.

Returnable the first three days of class. Course packets are returnable the first day only.

Courses Meeting Two Weeks or Less Return Dates

Non-returnable.

Online and Distance Learning Returns

Extended Term

Returnable within two months of the start date of the extended term if you cancel your registration. You must provide your receipt and proof of your cancellation. Textbooks must be in original condition. Textbooks will be considered used and not eligible for a refund if you write in them or cancel after two months.

Term Based

Returnable within one week of the start date of the summer term and within two weeks of the start date of the fall or spring term if you cancel your registration. You must provide your receipt and proof of your cancellation. Textbooks must be in original condition. Textbooks will be considered used and not eligible for a full refund if you write in them or cancel after the published return period.

General Book Returns

Books may be returned to the U of MN Bookstores location where the books were purchased within 90 days. You must have your original receipt and books must be in re-saleable condition. If the book comes with a CD or access code, the seal must be unbroken to return.

Medical Reference Book Returns

Medical Reference Books, except for Board Review titles, may be returned to the U of MN Bookstores at Coffman Memorial Union for a refund within one week from the date of purchase. Board Review titles are non-returnable. Bring your original receipt and books must be in re-saleable condition with software seals unbroken.

Stethoscope & Medical Supply Returns

Returns only accepted on defective product within 30 days of purchase and with the original receipt.

Apparel and Gifts Returns

If, for any reason, you are not pleased with your selection, you may return the merchandise for an exchange or full refund. To receive a refund, or exchange, please bring your original receipt. Merchandise must be returned in resalable condition with tags.

Online Apparel and Gift Returns

If you need to exchange or return an item you ordered online from our website, repackage your order and ship to the following address.

University of Minnesota Bookstores DC Attn: Returns 701 24th Ave. S.E. Suite 50 Minneapolis, MN 55414

Your return package should include all original packaging, paperwork, and receipts. For exchanges, please write "exchange for" on the receipt with either the SKU, size, or item description. We recommend shipping all merchandise returns via UPS. We will credit the same credit card account we charged on your order. Standard shipping charges will be applied to orders that are reshipped.

Technology Returns

This policy covers all computers, tablets, iPods, and phones sold through the U of MN Bookstores M Tech Store.

  • Opened products are not returnable.
  • Opened software is not returnable.
  • Customized or configured products are not returnable.
  • Unopened regular stocked products may be returned within 14 days from the date of purchase with the original receipt.

If we offer a lower price within seven days of your purchase (regular priced merchandise only), you may bring in the original receipt within 14 days of the price change to receive a refund for the difference.

If your product is defective or inoperable upon first use, please contact the U of MN Bookstores M Tech Store at 612-626-9124.

Eligible Students may charge technology purchases for personal academic use to their student account. The U of MN Bookstores reserves the right to limit the quantity of merchandise charged to a student account, and determine eligibility on an individual basis. Students may purchase a maximum of one Computer, one iPad, and three iPods per year from date of purchase.